Help
Quick answers to the most common problems. If you can’t find yours, create a ticket and we’ll help.
Create a ticket and follow the conversation.
Step-by-step guides for the app.
Check whether Petic is running normally.
Proposals and other inquiries.
Quick fixes
Check your email and password, or use “Forgot my password” to get a link (check your spam folder too). If you signed up with Google, sign in with that same option.
Make sure Petic has permission to access your photos in your phone’s settings, restart the app and try again.
Turn on Petic notifications in your phone’s settings and inside the app, and make sure “Do Not Disturb” mode is off. Automatic vaccine and appointment reminders are part of Petic Plus and Premium.
Make sure the profile has a name and photo, wait a few minutes and scan again. If it’s still the same, create a support ticket.
Update Petic to the latest version from your store and restart your phone. If it continues, create a ticket with your phone model.
Sign out and sign back in to refresh your plan. If the charge shows up in your store but the plan isn’t activated, create a ticket with the receipt.
Our team will help you. Create a ticket and we’ll reply as soon as possible.
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